For well over 100 years, Union Transfer & Storage, a long standing locally owned business, has built it’s reputation based on these strong business principles. Over the past several years, we have been honored with several awards that recognize our level of commitment to our customers and quality of service.
Unigroup Award 2016
Lisa Pokorsky, our customer service move coordinator, was awarded by our parent company, Unigroup, with the Unigroup award. This was awarded to her due to her excellent customer service and the work she does for our clients.
Sustainability Award 2016
Out of all Mayflower agents nationally, we have been recognized for our sustainability practices, including recycling, limiting truck idling & use to save fuel, automated lighting for all our office lighting, as well as heating & AC efficiencies.
Heart of Quality Award 2016
Lisa Pokorsky, our customer service move coordinator, was the Top Rated Coordinator in our Agency group nationally. We are dedicated to offering a high level of customer service and are extremely proud of Lisa and her work.
The Customer Choice Awards recognize the top agents dedicated to quality service performance in moving. These agents are selected based on their Customer Survey scores and a number of other quality measures through our home office.
The Performance Leaders are the top two agents with the best overall ranking based on their Customer Performance Average, Willingness to Recommend, and IMPACT (safety) scores. Additionally, each winner must be an agent meeting all Standards of Performance. The awards are presented quarterly to those agents who “lead the way” in the effort to not just meet, but rather exceed, customers’ expectations.
The annual Heart of Quality award was created to recognize move coordinators throughout the van line. An integral part of the moving process, it is the move coordinator’s role to serve as an advocate for the relocating customer. In addition, the move coordinator serves as a single point of contact for the customer and all service providers throughout the move so the relocation experience is successful from its preparation through final delivery.
The Agent of the Month program recognizes agents who provide quality service to every customer they encounter, regardless of the role they play. The program rewards those agents, both large and small, who perform at the highest level in their representation for local, long distance and international moves.